At Klifowdy, we value your satisfaction and strive to provide you with high-quality jewelry and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
You may request a return and refund within 30 days of receiving your item if:
- The product is damaged upon arrival
- The product is unusable due to a manufacturing defect
- The product is not the same as the model you ordered
2. How to Request a Return
To initiate a return:
- Contact our customer service at sales@klifowdy.store with your order number, proof of purchase, and a brief description of the issue.
- Please include clear photos or videos showing the problem with the product.
- Our customer service team will review your request and provide return instructions.
3. Return Shipping
- In the case of damaged, defective, or incorrect items, we will cover the return shipping costs.
- Items must be returned in their original packaging where possible.
4. Refund Process
- We do not charge any restocking fee.
- Once we receive and inspect the returned item, we will process your refund.
- Refunds are issued to your original payment method within 5 business days after approval.
5. Non-Returnable Items
For hygiene and safety reasons, certain items such as used earrings or personalized jewelry may not be eligible for return unless they arrive damaged or incorrect.
6. Questions
If you have any questions regarding returns or refunds, please contact us at:
📧 Email: sales@klifowdy.store